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#1 Davest

Davest

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Posted 23 April 2015 - 02:12 PM

Very disappointing. I just purchased this pen, and there's no indication of how it works. The tiny "quick start guide" isn't accurate, and it doesn't begin to cover the features that were advertised.

To start, it says to just check the seal on the cover to begin using a notebook, but that doesn't work. When I do, I get a message saying "in order to use same type of notebook, please move your existing notebook instead of checking the seal on the notebook." I don't know what this means.

In addition, does the pen have the features that were advertised? If so, is there any way to find out how to use it?

#2 neoLAB North America

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Posted 24 April 2015 - 03:21 AM

Davest,

Thank you for your purchase. Sorry you are disappointed but we can fix that! Technology is constantly changing and our pen is no exception. It only gets better. Therefore any printed materials typically are out of date as soon as they are printed.

Firstly there is no longer any need to check the sticker on the books. Our latest app allows you to just start writing.

All our advertised features are certainly enabled and working. (Google Drive sync/back up is coming)

Our web site contains a wealth of information on using your pen and all the features that it contains. Here's a link to the online documentation: http://www.neosmartp...p-support-page/ Here the pen functions are explained and it is detailed how to work with the notebooks.

I do hope this helps.

If you have any detailed questions please either post here or for faster response email us at support@neolab.net.

We also have live chat available off our web site from the hours of 6am Pacific to 9pm Pacific.

Regards

NeoLAB

#3 bhanson

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Posted 25 April 2015 - 09:29 PM

To neoLab North America,

 

I am about to go off to college and I really want to have a smartpen. I don't want to purchase your pen and not be able to use it properly with lack of instructions so if a PDF manual could be created that would be great.

 

In addition, I feel your app is going to be more suited towards Android users (which I am) and I really want to be able to use other functions like maybe the renowned Tasker app with your app for automating different processes of syncing notes and recordings with specific notes.

 

My question is can a plugin be developed for the Tasker application and how will the Google Drive sync work will we be able to do notes and recordings?

 

As a suggestion if the recordings could be converted maybe by the app to a file that can be easily uploaded to Google Drive that would be perfect. 

 

Regards,

 

Bhanson

 



#4 neoLAB North America

neoLAB North America

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Posted 26 April 2015 - 10:38 AM

To neoLab North America,

 

I am about to go off to college and I really want to have a smartpen. I don't want to purchase your pen and not be able to use it properly with lack of instructions so if a PDF manual could be created that would be great.

 

In addition, I feel your app is going to be more suited towards Android users (which I am) and I really want to be able to use other functions like maybe the renowned Tasker app with your app for automating different processes of syncing notes and recordings with specific notes.

 

My question is can a plugin be developed for the Tasker application and how will the Google Drive sync work will we be able to do notes and recordings?

 

As a suggestion if the recordings could be converted maybe by the app to a file that can be easily uploaded to Google Drive that would be perfect. 

 

Regards,

 

Bhanson

 

Bhanson, instructions are available on our web site at:  http://www.neosmartp...p-support-page/

 

We will pass on your suggestions to our development team.

 

Regards

 

NeoLAB






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