Perhaps I'm being impatient awaiting NeoLAB support getting back to me. I've followed their firmware update instructions but am now unable to connect to my phone app. I therefore can't see any new notes, nor my pen's battery percentage .
I note that my phone can see my pen's Bluetooth presence (from stock Bluetooth settings). In the Neo app (Android) auto connection fails. When attempting a manual connection I can see my pen's MAC address on a scan, but it fails to connect when hitting Register.
I'm therefore thinking that one approach might be a complete uninstall of the Neo app, followed by a reinstall. Where are the data for my previous notes - with the phone's app or in the pen? If I delete the app and reinstall will I lose all my notes to date?
Thanks for anyone responding. I appear to be an unlucky early adopter. I worked through a year or so of Livescribe issues, then two years waiting for their Android app before jumping ship. My N2 *was* better, when it was working!