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Iphone 4S new problem


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#1 garfields

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Posted 05 January 2015 - 05:24 PM

Can you please reduce the size of the circles in the PIN screen for the IOS app - on iPhone 4S, I cannot pair the pen now because the "0" is off the screen.

 



#2 NeoLAB Convergence

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Posted 03 February 2015 - 12:31 PM

Can you please reduce the size of the circles in the PIN screen for the IOS app - on iPhone 4S, I cannot pair the pen now because the "0" is off the screen.

We are sorry but Neo notes is compatible with iPhone 5 or higher because of resolution and other technical issues. We'll pass your issue down to our team to see if it there's any possible solutions to fix your problem.



#3 tegregg

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Posted 04 February 2015 - 01:10 PM

This is also a problem with the iPad Air2.  The app on the app store states that it is compatible with the ipad - which due to this same issue it is not.  You should outline this is an iphone 5 + app only.



#4 neoLAB North America

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Posted 21 February 2015 - 07:02 AM

tegreg

 

We updated our iOS app today.  The app is now fully compatible with the iPAD Air2

 

Regards

 

neoLAB






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