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iOS 9 GM, 'pen failed to connect' with neonotes

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#1 Guest_scihulk_*

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Posted 12 September 2015 - 03:58 AM

Hi, 

 

When I updated to iOS 9 GM Build 13A340 on my iPad mini, I get 'pen failed to connect' in neonotes. This is weird because every beta before this worked. Does anyone know of a workaround?

 

thanks

anthony 



#2 admin

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Posted 14 September 2015 - 11:34 AM

Dear Mr.Schihulk

 

I apologize for the inconvenience caused.

 

Could you please tell me the model name of your iPad mini?

(Among iPad mini A1432/ A1454/ A1455, iPad mini2 A1489/ A1490/ A1491, iPad mini 3 A1599/ A1600/ A1601)

 

Then I will quickly check and get back to you soon.

 

Warm regards,

NeoLAB



#3 admin

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Posted 14 September 2015 - 06:53 PM

Dear all

 

(FYI)

Neo smartpen has gone through iOS 9 compatibility test, and was proven to be work well at iPhone 6 and 6 plus.



#4 stingray

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Posted 16 September 2015 - 07:02 PM

I'm also having this issue but with IOS 8.4.1 on my iPhone 5S (NE302LL/A). Sometimes it connects fine, other times it says "pen failed to connect" or the pen icon just flashes for ages and I have to force quit the app. Restarting the app seems to fix it.



#5 neoLAB North America

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Posted 17 September 2015 - 01:01 AM

I'm also having this issue but with IOS 8.4.1 on my iPhone 5S (NE302LL/A). Sometimes it connects fine, other times it says "pen failed to connect" or the pen icon just flashes for ages and I have to force quit the app. Restarting the app seems to fix it.

 

Hi Stingray,

 

Please make sure you don't have any other BT devices connected when you try to pair.   Sometimes there's quite a bit of interference.   You could also try resetting our N2 by holding down the power button for 10 seconds.

 

Regards

 

NeoLAB



#6 Guest_scihulk_*

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Posted 19 September 2015 - 03:37 AM

Hi, Thanks.

 

My iPad mini A1489. I finally able to record audio after 1. the final release of iOS 9 and 2. resetting the pen. 



#7 admin

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Posted 21 September 2015 - 11:49 AM

I'm also having this issue but with IOS 8.4.1 on my iPhone 5S (NE302LL/A). Sometimes it connects fine, other times it says "pen failed to connect" or the pen icon just flashes for ages and I have to force quit the app. Restarting the app seems to fix it.

Hi Mr.stingray thank you for letting us know your issue. We will look closer N2's performance with iPhone 5S (NE302LL/A) onn iOS 8.4.1. 

If you have any other problem in using N2, please feel free to tell us.

 

 

Hi, Thanks.

 

My iPad mini A1489. I finally able to record audio after 1. the final release of iOS 9 and 2. resetting the pen. 

Dear Mr.schihulk

 

Thank you for telling the model name. I am glad to hear that you could pair your N2 with your iPad mini. 

 For those issues, I will look closer to N2's performance with iPad mini A1489.

 

Best,

NeoLAB



#8 BrianFet

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Posted 28 January 2017 - 06:17 PM

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#9 BrianFet

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Posted 28 January 2017 - 06:22 PM

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#10 BrianFet

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Posted 28 January 2017 - 06:25 PM

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