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Transcribe no longer working - help!


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#1 Vemo

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Posted 07 June 2015 - 01:24 PM

Since the last release of the Android Notes app my Transcribe function is no longer working. The first time I try, it comes back with "Transcribe error" and after that it just gives a blank screen.

I recently moved to Android 5.1.1 on a Nexus 5, so maybe this is the problem.

I've uninstalled and reinstalled the Notes app but same problem. The pen firmware is the latest firmware.

I've even tried German but the same error.

I've had Notes working beautifully for months up until now, so it must be something that has happened recently.

 

Any help welcome!

 

Thanks

Ian

 

Update: I just installed on my wife's Moto G which has Android 5.0.2 and it works just fine. Android 5.1.1 must be the problem.



#2 neoLAB North America

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Posted 09 June 2015 - 12:19 AM

Since the last release of the Android Notes app my Transcribe function is no longer working. The first time I try, it comes back with "Transcribe error" and after that it just gives a blank screen.

I recently moved to Android 5.1.1 on a Nexus 5, so maybe this is the problem.

I've uninstalled and reinstalled the Notes app but same problem. The pen firmware is the latest firmware.

I've even tried German but the same error.

I've had Notes working beautifully for months up until now, so it must be something that has happened recently.

 

Any help welcome!

 

Thanks

Ian

 

Update: I just installed on my wife's Moto G which has Android 5.0.2 and it works just fine. Android 5.1.1 must be the problem.

 

Vemo, thanks - we'll take a look at 5.1.

 

Regards

 

NeoLAB



#3 OVS

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Posted 19 June 2015 - 06:36 AM

Hello Vemo,

 

Has this issue been resolved yet? I'm considering buying a smartpen for use with a Nexus 5, and transcription would be nice if it worked.

 

Regards



#4 neoLAB North America

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Posted 19 June 2015 - 07:23 AM

Hello Vemo,

 

Has this issue been resolved yet? I'm considering buying a smartpen for use with a Nexus 5, and transcription would be nice if it worked.

 

Regards

 

OVS,

 

We have many users on 5.1 with not problem.

 

Regards

 

NeoLAB



#5 OVS

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Posted 19 June 2015 - 07:47 AM

Ok NeoLAB,

 

so maybe it doesn't have to be a dealbreaker then...

 

Just out of curiosity - how common would you say this problem is, has it affected users of Nexus 5 more than others (notwithstanding the many happy ones), and is there anything else that might be good to know related to use with said device?

 

Regards



#6 neoLAB North America

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Posted 19 June 2015 - 10:31 AM

Ok NeoLAB,

 

so maybe it doesn't have to be a dealbreaker then...

 

Just out of curiosity - how common would you say this problem is, has it affected users of Nexus 5 more than others (notwithstanding the many happy ones), and is there anything else that might be good to know related to use with said device?

 

Regards

OVS,

 

The issue that Vemo reported is unique and has not been reproduced.  

 

As long as you are using the standard Android implementation then you are good to go.

 

Regards

 

NeoLAB



#7 Vemo

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Posted 22 June 2015 - 06:50 PM

I have just uninstalled and reinstalled the latest Android version v1.20.43 but the transcribe function still fails.

Could you please suggest how I might fix this issue since this has made my pen useless.

 

Thanks

Ian



#8 neoLAB North America

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Posted 22 June 2015 - 10:56 PM

I have just uninstalled and reinstalled the latest Android version v1.20.43 but the transcribe function still fails.

Could you please suggest how I might fix this issue since this has made my pen useless.

 

Thanks

Ian

Hi Vemo,

 

I believe our support agents answered you via Email however they have identified the issue you are experiencing and it will be fixed in our next Android app update which will be out soon.

 

Regards

 

NeoLAB



#9 Vemo

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Posted 23 June 2015 - 12:48 PM

That is excellent news!

 

NeoLAB's Transcribe function does a superb job of transcribing my handwriting, far superior to the Google OCR.

 

(I didn't receive an email but no matter)



#10 Vemo

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Posted 16 July 2015 - 05:01 PM

Any news on when this might be fixed?



#11 Vemo

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Posted 15 August 2015 - 02:32 PM

I just tried the Transcribe and it worked!

 

I haven't tried it for a while so I'm not sure what has changed. I know Android had a security patch update to 5.1.1 which I applied, so maybe that was it.






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