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Offline sync serious bugs


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#1 jpskidmore

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Posted 17 November 2014 - 06:41 AM

help!

I took 8 pages of note this afternoon, offline.

The n2 was definitely on all the time I was writing, but after sync, the pen has lost all but the last few word I wrote


Pretty serious bug I think and a real waste of my note book :-(
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#2 NeoLAB Convergence

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Posted 17 November 2014 - 02:26 PM

help!

I took 8 pages of note this afternoon, offline.

The n2 was definitely on all the time I was writing, but after sync, the pen has lost all but the last few word I wrote


Pretty serious bug I think and a real waste of my note book :-(

We are experiencing some data lost during the offline mode. This is the first priority to fix and we will release an update version of this through Google Play/Apple store. If you can upload screen shots, we'll use it as valuable data for reviewing and fixing the bug.


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#3 jpskidmore

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Posted 17 November 2014 - 05:14 PM

Thanks. Here is a screen shot.

Pages 1-7 didn't come out at all... And this page, the last one, page 8, had writing on the whole top half of it - but only the last few words and my 'line' came out.

Would be happy to do more testing for you, if you can supply extra paper :-) or PDF of paper that I can print for testing !

Pen is really excellent design and quality - sure this is just a little bump in the road x

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#4 harryn

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Posted 18 November 2014 - 05:05 PM

I got the same problem too.  Lost 1 out of 2 pages and the additional words in other written pages.


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#5 NeoLAB Convergence

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Posted 19 November 2014 - 11:56 AM

Thanks. Here is a screen shot.

Pages 1-7 didn't come out at all... And this page, the last one, page 8, had writing on the whole top half of it - but only the last few words and my 'line' came out.

Would be happy to do more testing for you, if you can supply extra paper :-) or PDF of paper that I can print for testing !

Pen is really excellent design and quality - sure this is just a little bump in the road x

 

 

I got the same problem too.  Lost 1 out of 2 pages and the additional words in other written pages.

I've sent this issue to our tech team. Which OS platform are you guys using? iOS or Android?


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#6 harryn

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Posted 19 November 2014 - 03:51 PM

I am using iOS 8.1 with iPhone 6...

 

btw, I have tried several time that the offline sync will not work on adding words to written pages.


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#7 jpskidmore

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Posted 19 November 2014 - 05:03 PM

Problem for my wife is on iPhone 5s with iOS 8.1 and for me on iPhone 6 with iOS 8.1.1 (I have 2 pens, black for me, white for my wife)
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#8 NeoLAB Convergence

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Posted 19 November 2014 - 05:56 PM

I am using iOS 8.1 with iPhone 6...

 

btw, I have tried several time that the offline sync will not work on adding words to written pages.

 

 

Problem for my wife is on iPhone 5s with iOS 8.1 and for me on iPhone 6 with iOS 8.1.1 (I have 2 pens, black for me, white for my wife)

 

 

I got the same problem too.  Lost 1 out of 2 pages and the additional words in other written pages.

 

 

Thanks. Here is a screen shot.

Pages 1-7 didn't come out at all... And this page, the last one, page 8, had writing on the whole top half of it - but only the last few words and my 'line' came out.

Would be happy to do more testing for you, if you can supply extra paper :-) or PDF of paper that I can print for testing !

Pen is really excellent design and quality - sure this is just a little bump in the road x

Hey guys, can you try the following? 

 

1. Re-register the pen to the mobile App.

2. Re-install the mobile app (if #1 doesn't work).

 

Could you guys please let us know if the following method solves the problem?


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#9 JonL

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Posted 20 November 2014 - 04:49 AM

am using my pen with an Iphone 6 Plus IOS 8

working fine when the application is turned on and active.

but when phone turned off, the pen starts recording but does not synchronize with the app

if i start writing it records again but what I have written before still not being synchronized.

I deleted the app, re-registered the pen and it only worked once.


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#10 NeoLAB Convergence

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Posted 20 November 2014 - 02:58 PM

am using my pen with an Iphone 6 Plus IOS 8

working fine when the application is turned on and active.

but when phone turned off, the pen starts recording but does not synchronize with the app

if i start writing it records again but what I have written before still not being synchronized.

I deleted the app, re-registered the pen and it only worked once.

 

Hey guys, can you try the following? 

 

1. Re-register the pen to the mobile App.

2. Re-install the mobile app (if #1 doesn't work).

 

Could you guys please let us know if the following method solves the problem?

 

 

am using my pen with an Iphone 6 Plus IOS 8

working fine when the application is turned on and active.

but when phone turned off, the pen starts recording but does not synchronize with the app

if i start writing it records again but what I have written before still not being synchronized.

I deleted the app, re-registered the pen and it only worked once.

 

We are currently waiting for Apple store to renew our updated App. The updated version fixed this issue. You'll see an updated version of 'Neo notes'.

To use the offline sync as an emergency alternative, please follow the procedure(s).

 

1. Un-register the pen.

2. Re register the pen and the sync notification will show again.

 

Please leave any other comments regarding offline syncing issues. :)


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#11 harryn

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Posted 22 November 2014 - 02:57 PM

Tried and no more offline sync. Situation worse... @@"
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#12 Rob

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Posted 23 November 2014 - 09:52 AM

Didn't work for me either using iOS 8.1.1. Works on Android rooted phone running a version of KitKat (mod). The one issue I noticed prior to this was that if I were to sync with the iOS app I wouldn't then be able to sync the same information to the android app.
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#13 NeoLAB Convergence

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Posted 24 November 2014 - 05:23 PM

Didn't work for me either using iOS 8.1.1. Works on Android rooted phone running a version of KitKat (mod). The one issue I noticed prior to this was that if I were to sync with the iOS app I wouldn't then be able to sync the same information to the android app.

 

 

Tried and no more offline sync. Situation worse... @@"

We are experiencing some issues regarding offline syncing for iOS. The next updated version will fix the issues. We'll post an update regarding this.


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#14 garfields

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Posted 24 November 2014 - 06:12 PM

Sometime I have noticed that even if offline sync doesn't sync, if I further add more offline content and resync - I get both the contents synced together.

It might help some of you to try that and see if you can recover your content.


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#15 NeoLAB Convergence

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Posted 24 November 2014 - 06:37 PM

Sometime I have noticed that even if offline sync doesn't sync, if I further add more offline content and resync - I get both the contents synced together.

It might help some of you to try that and see if you can recover your content.

Could you post a screen shot of the bug? I'll pass your message to the Q/A testing team and see whats wrong.


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