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None of my devices can find the pen


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#1 ornsmith

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Posted 01 January 2015 - 06:40 PM

Hello.

None of my bluetooth devices can find the pen.

Some of them are not Bluetooth 4.0 which cannot discover the pen at all (so sad). However, I've also tried using iPhone4s, it seems to be able to discover the pen but always fails to register. I don't reach the page that asks for the passcode yet. It simply says fail :(

 

I've made sure that my pen is turn on. I tried updating the firmware of the pen but that does not help.


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#2 ornsmith

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Posted 31 January 2015 - 03:39 PM

Update:

I also try with NeoPDF with the new laptop and again I cannot connect my pen.

Sometimes my PC could find it but couldn't connect and sometimes it could not discover the pen at all.

The PC said "try adding your NWP-F110 again, or check with the manufacturer for additional setup instructions"



#3 NeoLAB Convergence

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Posted 07 May 2015 - 10:13 AM

Dear ornsmith,

 

We are sorry for the inconvenience. Could you send us an email at support@neolab.net ? This will be the fastest way to support your issue.

N2 works with iPhone 5S or higher. Please send us an email and we'll direct your issue as soon as possible.



#4 zerozoom

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Posted 08 May 2015 - 10:02 PM

Update:

I also try with NeoPDF with the new laptop and again I cannot connect my pen.

Sometimes my PC could find it but couldn't connect and sometimes it could not discover the pen at all.

The PC said "try adding your NWP-F110 again, or check with the manufacturer for additional setup instructions"

 

I bought a BT dongle from DX...works like a charm with NeoSmartpen.



#5 neoLAB North America

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Posted 09 May 2015 - 04:39 AM

For users having trouble connecting PC's or laptops through Bluetooth please consult this guide:

 

http://www.neosmartp...ongle-and-faqs/

 

Thanks

NeoLAB



#6 Grinnakerwave

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#9 Grinnakerwave

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#12 BrianFet

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Posted 29 January 2017 - 10:15 PM

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#13 BrianFet

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Posted 29 January 2017 - 10:15 PM

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#14 BrianFet

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Posted 29 January 2017 - 10:16 PM

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#15 BrianFet

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Posted 29 January 2017 - 10:18 PM

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#16 Grinnakerwave

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#17 BrianFet

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Posted 29 January 2017 - 10:19 PM

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#18 Grinnakerwave

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