Jump to content


Photo

charging and usage


  • Please log in to reply
9 replies to this topic

#1 mouch

mouch

    Member

  • Members
  • PipPip
  • 13 posts

Posted 22 December 2014 - 11:58 PM

When the pen is on charge it is not recording (either bluetooth connect or not) any writing. Is this a fault or is this planned? 

When I am at work I would like to be able to charge while using the pen at the same time, which is currently not possible.

 

please advice


  • mouch likes this

#2 Guest_TW_*

Guest_TW_*
  • Guests

Posted 24 December 2014 - 10:06 PM

Yes - it would be great if this would be possible



#3 mouch

mouch

    Member

  • Members
  • PipPip
  • 13 posts

Posted 06 January 2015 - 09:27 PM

same here. I would be great to be able to use the pen when on charge. 



#4 Guest_Jan-Willem Rekveld_*

Guest_Jan-Willem Rekveld_*
  • Guests

Posted 29 January 2015 - 05:17 PM

Same here. Usage is only about 1-2 hours. So it would be great to charge and use at the same time.

#5 Young Kyun Rha

Young Kyun Rha

    Advanced Member

  • Moderators
  • 57 posts

Posted 02 February 2015 - 07:41 PM

Same here. Usage is only about 1-2 hours. So it would be great to charge and use at the same time.

Hello everyone,

 

Thank you very much for your precious opinions.

 

Unfortunately, there are no development plans to change this default settings:(

 

Best regards,



#6 Bronwa

Bronwa

    Newbie

  • Members
  • Pip
  • 3 posts

Posted 04 February 2015 - 11:31 PM

I am jealous of your problem because my pen won't charge at all or record any data. I can't get a response from the support email so I am at a loss as to what to do about how to get it repaired or replaced. 



#7 Young Kyun Rha

Young Kyun Rha

    Advanced Member

  • Moderators
  • 57 posts

Posted 27 February 2015 - 11:07 AM

I am jealous of your problem because my pen won't charge at all or record any data. I can't get a response from the support email so I am at a loss as to what to do about how to get it repaired or replaced. 

Hello Browna, we apologize for the delayed response.

 

Could you tell us when you had sent us an email? We do get behind on some forum updates from time to time but we do not lose any inquiries sent into  our support email box.

 

Do you mean that your pen would not charge nor connect to the PC? If this is the case, please try resetting the pen by pushing the power button for at least 10 seconds.



#8 Guest_Guest_*

Guest_Guest_*
  • Guests

Posted 09 March 2015 - 04:44 PM

My pen is also not charging and I looked everywhere in the website but there are no contact email for support. 

I think post sales is lacking perhaps and that is what makes a good company great and gets the customer to be a loyal supporter. 

I finally wrote to what feedback on the website I can get but no reply so far. 

 



#9 neoLAB North America

neoLAB North America

    Advanced Member

  • Moderators
  • 313 posts
  • LocationSan Francisco Bay Area

Posted 10 March 2015 - 12:47 AM

My pen is also not charging and I looked everywhere in the website but there are no contact email for support. 

I think post sales is lacking perhaps and that is what makes a good company great and gets the customer to be a loyal supporter. 

I finally wrote to what feedback on the website I can get but no reply so far. 

 

Hello, for support questions please contact our support team directly at support@neolab.net

 

Support can also be contacted in a similar manner from within our app under the Settings, Customer Support, Help selection.

 

Regards

 

NeoLAB



#10 BrianFet

BrianFet

    Доктор парапсихологии

  • Members
  • PipPipPip
  • 1332 posts
  • LocationKulim

Posted 25 January 2017 - 11:19 PM

Заговор на деньги


Как вернуть любимого человека
Заговор на возврат любимого
Заговор на удачу и деньги
Заговор на возврат любимого
Заговор на любовь мужа
Заговор на удачу и деньги
Заговор от алкоголизма
Как вернуть любимую женщину
Белый приворот
Как вернуть любимого человека на расстоянии





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users