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#1815 Singapore, Indonesia & Malaysia

Posted by neoLAB North America on 27 April 2015 - 04:54 AM

Great news for NeoLAB customers in Singapore, Indonesia and Malaysia.   Our new reseller partner in Australia ships to these 3 regions now.  Purchases will be in AUD and exclusive of GST

 

Reagrds

 

NeoLAB


  • HowardLet, MatthevFug, AgrikBer and 69 others like this


#1898 New Paper Products available on Amazon

Posted by neoLAB North America on 22 May 2015 - 03:41 AM

Hello

We are happy to announce 3 new paper products are now available on www.amazon.com

First, our 8.5x11 College ruled 3 notebook pack: http://www.amazon.co...duct/B00VQ7I8B4

Second, our N Professional Mini Notebook: http://www.amazon.co...duct/B00WFY6VM0
N professional mini notebook is a 90mm x 140mm sized hard-cover notebook with 125 ruled pages and 125 blank pages

Finally our N Professional Notebook: http://www.amazon.co...duct/B00WFXOVSW
The N professional notebook is a 140mm x 205mm sized hard-cover notebook with 125 ruled pages and 125 blank pages

Enjoy!

NeoLAB Convergence
  • ericzigus, tstreete, bhanson and 65 others like this


#1590 Support mail

Posted by NeoLAB Convergence on 04 March 2015 - 11:05 AM

Dear Forum members,

 

We are currently helping our forum members to trouble shoot problems and errors using our product.

However, if you believe that your product is a defect, or have hardware problem(s), please email us at support@neolab.net 

 

This would be the fastest way to replace or assist you with your issue.

 

Thank you, and warm regards,

NeoLAB Convergence


  • Tranishib, SorokMr, HowardLet and 63 others like this


#1809 Now available in Australia and New Zealand

Posted by neoLAB North America on 25 April 2015 - 08:56 AM

Hello everyone,

 

NeoLab Convergence is pleased to announce that our pens and accessories are available in Australia and New Zealand effective immediately.

 

Our reseller,  http://www.neosmartpenstore.com.au is now online!

 

Thank you all for your patience.

 

Enjoy!

 

Regards

 

 

NeoLAB


  • HowardLet, MatthevFug, Josephkiz and 62 others like this


#1683 Pens and Paper now on Amazon

Posted by neoLAB North America on 26 March 2015 - 03:56 AM

Hello everyone.

 

NeoLAB is pleased to announce that our pens and paper are now available on Amazon US.

 

Please visit our Amazon Storefront for all your smartpen needs.

 

Thanks for your support.

 

Regards

 

NeoLAB

 


  • Jon Lusty, HowardLet, MatthevFug and 59 others like this


#515 N2 Facebook page opened!

Posted by NeoLAB Convergence on 03 December 2014 - 11:11 AM

Dear Everybody  :D 

 

 

We've opened our Facebook page

 

Click, add page, and share it with others :D

 

https://www.facebook...osmartpenglobal

 

 


  • Kerstin_R, Tranishib, HowardLet and 57 others like this


#2304 Your notes across multiple devices

Posted by FixB on 23 June 2015 - 03:25 AM

Hey, thanks for the new version with Google Drive integration: it's really a functionnality that was missing and gives the overall process much more flexibility! I haven't tried yet to download back to the phone from Drive, but it's a great step on the right direction!
  • HowardLet, Charleswap, MichaelDek and 56 others like this


#2253 Officially Approved Replacement Ink

Posted by neoLAB North America on 16 June 2015 - 07:42 AM

The following are our recommended ink cartridge refills. 

 

These are known as D1 cartridges and can be found in most stationary stores, office supply stores or on-line.

 

 

1.)  Zebra-4C

 

2.)  Mitsubishi-SE

 

3.)  Kaweco

 

4.)  Parker

 

5.)  Pilot

 

6.)  Staedtier

 

7.)  Sailirpen

 

8.)  Rotring

 

9.)  Caran D'ache

 

10.) Kyocera

 

11.) Shachihata

 

12.) Visconti

 

13.) Yard-O-Led


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#1788 Now available in the UK

Posted by neoLAB North America on 21 April 2015 - 12:31 AM

Hello everyone,

 

NeoLab Convergence is pleased to announce that our pens and accessories are available in the U.K. effective immediately.

 

Our reseller, www.thesmartpenshop.com is now online!

 

Thank you all for your patience.

 

Enjoy!

 

Regards

 

NeoLAB


  • HowardLet, MatthevFug, Josephkiz and 54 others like this


#1404 NeoPDF Guide for Bluetooth, Dongle and FAQs

Posted by tyteheavens on 19 January 2015 - 04:56 PM

Dear all NeoPDF users! 

 

We're extremely sorry for our absence and thank you for waiting!

 

We'd like to give some guidance to some puzzled users out there who most frequently arose questions about Bluetooth Installation, Dongle and Printer problems 

 

Please check out the link below: 

 

https://www.dropbox....nglish.pdf?dl=0

 

We've written instructions on how to manually install Bluetooth, recommended a Bluetooth Dongle type and given answers to some FAQs (Frequently Asked Questions) 

 

We hope this helps clear some frequently arising problems when using NeoPDF

 

Once again, thank you for your kind patience  

 

Warm Regards, 
NeoLAB


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#1789 Follow us...........

Posted by neoLAB North America on 21 April 2015 - 12:47 AM

Along with our official forum here we want to let you know we are also on Facebook and Twitter.

 

Please follow us on our global Facebook page:  https://www.facebook...osmartpenglobal   Check out one of our recent posts for a chance to win one of several really cool prizes.

 

You can also follow us on Twitter at @neosmartpenN2

 

Thanks!

 

Regards

 

NeoLAB Convergence.


  • Tranishib, SorokMr, HowardLet and 51 others like this


#7034 Canada

Posted by neoLAB North America on 13 October 2016 - 02:01 AM

NeoLAB is pleased to announce our N2 pens and accessories are now available in Canada.

 

http://amzn.to/2dMjXvg

 

Both our N2 smartpens are eligible for Prime.

 

Thanks!

 

NeoLAB

 


  • AlexissDrof, DonaldDrof, LucasThary and 39 others like this


#3426 Moleskine Notebooks

Posted by neoLAB North America on 26 April 2016 - 01:28 AM

Hello,

 

NeoLAB is pleased to announce that our new Moleskine Notebooks are now available.

 

For our US based customers please visit our Amazon site;  http://amzn.to/1T9qaso

 

For outside of the US please visit our global shophttp://shop.neosmart...ducts/moleskine

 

 

 

618CgYHDXTL._SX522_.jpg

 

 

 

 

 

Regards

NeoLAB


  • AlexissDrof, DonaldDrof, RobertHoave and 34 others like this


#3247 Major Application update

Posted by neoLAB North America on 05 November 2015 - 04:05 AM

Hello everone.

 

Today NeoLAB released new versions of Neo Notes for Android and iOS.

 

With this release comes two cool features:

 

Edit Mode and tag saver.

 

For more details check out this link:

 

http://neosmartpen.c...ode-tag-saver?r

 

Regards

 

NeoLAB


  • AlexissDrof, DonaldDrof, WekmoliiDrof and 33 others like this


#3209 N Toaster release

Posted by admin on 15 October 2015 - 02:21 PM

Greetings to all

 

N Toaster, a print solution for Neo smartpen N2, was released a few days ago.

 

It is available on our web site here: http://www.neosmartp...ducts/n_toaster

 

Best regards,

NeoLAB

 

 


  • AlexissDrof, DonaldDrof, Cedricarisy and 32 others like this


#3099 Release of renewed website and global online store

Posted by admin on 03 September 2015 - 12:55 PM

Greetings to all 

 

We are glad to inform you that renewed website and global online store is open.

 

Customers are now able to purchase Neo smartpen N2 and N notebooks from the online shop

 

For US based customers, our Amazon store is still fully active and provides you all the benefits of buying through Amazon. (Prime, Returns, Free Shipping.)

 

Best,

NeoLAB


  • AlexissDrof, DonaldDrof, JekmoliiDrof and 32 others like this


#6992 Forum SPAM

Posted by neoLAB North America on 07 October 2016 - 03:14 AM

Hi Everyone,

 

Our forum has recently been hit with a lot of SPAM.  We are doing our best to clean it up and prevent it in the future but this means we have lost many posts over the last few months.

 

If you have a question that has not been answered please post again.

 

Sorry for the inconvenience.

 

Regards

NeoLAB


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#3535 [Release note] Firmware ver.1.05 update

Posted by admin on 29 April 2016 - 10:55 AM

Dear forum members,

 

We wanted to thank you for using Neo smartpen and being active in our forum. There is an announcement that we want to make.

Please update the firmware to its newest version.

   

 

1. Before you update the firmware,

1)  Please connect your N2 with Neo notes app to transfer the stored data.

2)  If the firmware version is already 1.05, you dont need to update it.

· Verify the firmware ver here : (pair your N2)  Go to Main menu -> Click on Firmware Update

3)  In case of iOS, downloading updates can take up to 30 min. so updating through PC(1~2 min) is recommended.

 

2.  In this update,

1)  Change of offline data transfer unit

2)  Improvement of offline data storage method

3)  Created new offline data filename if theres a file with same name.

4)  New LED light : During offline writing, if there is any error occurred on input part, beeping sound & purple LED light will be shown, and the written notes wont be stored in this case

5)  Change of structure of flash memory file system for data storage

-  One time disk initialization & formatting will take place after updating

-  Pen pairing may be needed depend on devices

6)  New feature of connecting Bluetooth SPP profile pincode

7)  Added a new feature of generating pen log file

8)  Fixed minor bugs

  

3. Update the firmware in Neo Notes app.

 (pair your N2)  Go to Main menu -> Click on Firmware Update

·  In case of error occurred during the update, click on the link below for PC update.

 

4. Update through your PC

- Download 'N2_1.05.0158._v_'file

- Connect N2 to your PC by USB and copy & paste 'N2_1.05.0158._v_' file into the pens hard drive. Turn on your N2 for PC recognition

- Disconnect the USB cable and power on N2.

 

* If the LED light blinks in orange, it indicates an error. If this happens, please press the power button for 10 seconds to turn the power off and repeat the process above.

If you have any questions, please email us at support@neolab.net 

 

* If your device is Android, try unpairing and repairing Bluetooth connection of N2(NWP-F110) after you finished update.

 

 

NeoLAB,  

Attached Files


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#2312 Your notes across multiple devices

Posted by NeoLAB_Ashley on 23 June 2015 - 03:11 PM

Hey, thanks for the new version with Google Drive integration: it's really a functionnality that was missing and gives the overall process much more flexibility! I haven't tried yet to download back to the phone from Drive, but it's a great step on the right direction!

Thank you! We are also glad to offer our users more convenient service. 

 

I'd like to give some tips and cautions in advance:)

 

  • What can be duplicated (to GDM(Google Drive Manager)): strokes, audio records, tags on each page
  • What cannot be duplicated (to GDM): transcribed texts, date records
  • What you should NEVER do: Please do not modify the files in 'Do not modify' folder. If you do, data in your apps can be damaged. It would be real tough (or impossible) to recover the lost file data
  • 'Rename' button will deactivated if you choose multiple notes (you can rename notes one by one)
  • You cannot use N2 during uploading/downloading (nevertheless, data won't be saved)
  • Please be careful when you OVERWRITE. When you overwrite from GDM to your notes, your recent strokes can be lost as it  synchronizes latest one with less recent one. You can prevent this problem by overwriting on 'Archives(Note box)', not on your 'Notebooks'

Hope our new function brings you much flexibility and convenience. 


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#1801 Now available in the UK

Posted by jpskidmore on 23 April 2015 - 09:08 AM

Hello,

Really good news about the UK online shop.

The only thing is that his prices are really expensive... and do not include sales tax!

Is there any conversation you could have to get the price down to a more 'normal' level? when I bought some spring pad from your reseller on eBay it was so much Cheaper - even including shipping and import taxes from Korea!

Regards,

John (kick starter backer of two pens)
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